Terms of service

MysteryKitz Terms and Conditions

These terms and conditions apply to all orders, offers and agreements between MysteryKitz and the customer.

Article 1 – Orders & Delivery

Orders placed on working days before 5:00 PM are processed and shipped the same day. Our aim is for your parcel to be delivered the next working day within the Netherlands. For orders placed after 5:00 PM, at the weekend or on public holidays, the next working day applies as the processing date. Delivery times are indicative and may, in exceptional cases, differ due to circumstances at the carrier. MysteryKitz is not liable for delays beyond our control.

Article 2 – Payment

All payments are processed securely via Mollie, a certified payment service provider. You can choose from various payment methods, including iDEAL, credit card, Bancontact and other common options. Orders are only processed after successful payment. MysteryKitz reserves the right to cancel an order if payment is not made or fails.

Article 3 – Prices

All prices stated include VAT, unless stated otherwise. MysteryKitz reserves the right to change prices. For orders already placed and confirmed, the price as displayed at the time of ordering applies.

Article 4 – Right of withdrawal

As a consumer, you have the right to cancel your order within 14 days of receipt, without giving a reason. This does not apply to products that have been specially made to measure or put together at your personal request. To exercise your right of withdrawal, please contact us at info@mysterykitz.nl. Returns must be offered in their original condition and packaging. The costs of returning are for the customer's account, unless agreed otherwise.

Article 5 – Quality guarantee

At MysteryKitz, we stand for quality. Every product is carefully checked before it is shipped. If, despite our check, there is a defect, damage or error in your order, we ask you to report this as soon as possible — and no later than 7 days after receipt — via info@mysterykitz.nl, with a short description and, if possible, photos. We will then work with you to find a suitable solution, such as a replacement or refund.

Article 6 – Liability

The liability of MysteryKitz is at all times limited to the invoice amount of the order in question. MysteryKitz is not liable for indirect damage, consequential damage, loss of profit or any other damage arising from the use of our products, unless there is intent or gross negligence on our part.

Article 7 – Personal data

MysteryKitz processes your personal data solely for the purpose of fulfilling your order and any communication about it. We do not share your data with third parties, unless this is necessary for the delivery of your order. For more information, please refer to our privacy statement.

Article 8 – Complaints

Not satisfied? Please contact us at info@mysterykitz.nl. We aim to respond to complaints within 2 working days and to reach a suitable solution together with you. If we cannot resolve it together, as a consumer you have the option of submitting your dispute via the European Commission's ODR platform.

Article 9 – Applicable law

All agreements between MysteryKitz and the customer are governed by Dutch law. Disputes will be submitted to the competent court in the district where MysteryKitz is established.